Employee Perks

• Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
• An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

The Collector will collect on past due/delinquent accounts by telephone, personal contact, and written correspondence.

Major Responsibilities

• Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
• Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collection activity.
• Reviews accounts for appropriate programs to assist the member in maintaining a current status.
• Performs other job related duties as assigned.

Position Requirements 

• High School Diploma or equivalent
• One to three years of similar or related experience
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Possess knowledge in collections to include operations, policies, and procedures.
• Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone.
• Must be able to operate a PC and related office equipment with speed and accuracy.
• Experience with Microsoft Office Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
• Ability to manage time and keep organized while meeting various metrics.
• Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically.
• Ability to lift/carry up to 10 pounds.
• Office work environment

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume.  No phone calls please.